FREQUENTLY ASKED QUESTIONS
We accept Visa, Master Card and PayPal payments
No, we do not ship to post office. Address must be a physical address
To protect our customers from fraud, we advise that shipping address and credit card address match
Our shipping ranges from 5-7 business days for Canadian/ US customers and 8-14 business days for international customers
Due to the nature of our products, all sales are final.
At the moment, we do not but we are working towards that and will inform clients as soon as we start offering such service.
We currently carry 100% virgin hair and working towards adding premium raw collection soon.
Yes, we are currently testing other vendors for our premium raw hair/wigs. As soon as we are satisfied with the quality, we will add that to our collection
Yes, you can color your hair/wig. We recommend you do this through a professional
Yes we recommend that you use Yes, but you should use a detangling brush for your hair or a wide tooth comb.
We offer free ground shipping withing Canada and USA using Canada Post. Other paid shipping options are available for you to choose.
You can cancel your order within 24 hrs of shopping and only when your order has not been shipped. However, a $20 cancelation charge is applicable
With proper care our product can last from 2-3 years.
Please contact us at firstname.lastname@example.org